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Consistency and efficiency are some of the most challenging things to acquire in the realm of student service and support. The ease with which a student can engage your university or college for support should be top of mind. Hear how the University of Phoenix and its parent company, Apollo Education Group, have embraced the world of real-time knowledge management to create measurable success and consistency in serving its staff, faculty, and student body. Also learn how SNHU’s College for America is leveraging Salesforce and the Platform to create online support communities that empower a robust, seamless support experience.