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HubCap: Take Full Advantage of the Power of Us Hub! October 2019

By Lizzy Roberts October 8, 2019 Elevate is in the process of being retired, and will no longer be sold as of April 3, 2023. See more information in our communication, or find one of our many partners on the AppExchange if you are searching for a digital fundraising solution.

For existing customers, Elevate will be supported through the end of existing contracts.

Welcome to the HubCap

The HubCap is the monthly blog series that highlights the best of the Power of Us Hub! Think of this as your one-stop-shop for all content and resources from the past month and a preview for what’s up and coming.

Shortcut to sections:

Let’s take a deep dive into what happened in September.

Product Updates

[New] NPSP Data Import Resources! Highlights of the new docs include:

  • HTML! No more downloading of one big PDF for your documentation. You can now access all of our data import documentation as part of the NPSP doc set in the Power of Us Hub. Check out How the Import Process Works in NPSP Help to get started.
  • A brand new feature-related section about Data Import Advanced Mapping.
  • A recently revised NPSP Data Import Template that’s color coded to guide you on properly formatting your data.
  • See the full Hub Post: in the Hub.



Check the newly updated Knowledge Tab in the Power of Us Hub

Check the newly updated Knowledge Tab in the Power of Us Hub for product documentation, best practices and customer service knowledge articles.


NEW: Winter ’20 Release

When the team pushes a new Production or Sandbox package release, every two weeks, all the details, and any other important instructions or changes, are posted to these groups below in the Power of Us Hub.

This is the go-to place to find out release updates! As such, we highly recommend you subscribe “to every post” so that you don’t miss out on important information:

Extend Your Learning

With the Winter ’20 release, Salesforce will turn on Lightning Experience on a rolling basis for all orgs and all users...Ready, Set, Lightning!

“Ready, Set, Lightning!”

The Winter ‘20 Release Critical Update, “Turn on Lightning Experience,” has been delayed to January, 2020. It will no longer activate within 48 hours of your org getting the Winter ‘20 release. For more information about the new timing of this update, please visit the Lightning Experience Group in the Hub.

Here are a few steps to help you get started:

  1. Ask Me Anything: Join the Lightning Experience Rollout Ask Me Anything on Oct 15 at 9 AM PT. This is a virtual event in the Hub where Lightning Ambassadors are ready to answer your toughest questions! No registration necessary, simply log into the Hub a few minutes before 9 AM PT and navigate to the Lightning Experience Rollout AMA Group and post your question.
  2. Webinars:
    1. English: Lightning Transition Tools in Three Easy Demos on Oct 14
    2. Español: Migración a Lightning (Oct 7), Lightning para Admins (Oct 9), Lightning para Usuarios (Oct 11). See the En Español Group for more info.
  3. Virtual Roundtable:Tuesday Oct 8 at 1 p.m. ET, register now
  4. Review the blog posts for an overview of resources and start putting a plan in place for your org’s transition:
    1. How to Get Ready for Salesforce Lightning
    2. Salesforce Lightning is Rolling Out – Don’t Fear Being Rolled Over!
    3. Advice for Rolling Out Salesforce Lightning
    4. What I Learned in the Transition to Lightning Experience Bootcamp


Here are the webinar recordings and slides of note from September:

View all recordings on the YouTube Channel.

Upcoming webinars to keep an eye on:

See all upcoming webinars in the MindShare group in the Hub.

Knowledge Articles


Social Impact Report!

Check out the 2019 Social Impact Report!



Check out the Community Events Group in the Hub to learn about upcoming in-person Salesforce events!

Past Events

September 10, 1019: Scotland Success Summit – Edinburgh, UK.

  • Almost 50 community members gathered at the Royal Botanic Garden in Edinburgh in attendance and a great day with a packed agenda across 2 different tracks, including presentations, roundtables, live demos, Ask an Architect sessions & customer panels.
The community gathers at a Success Summit in Edinburgh

Image Credit: Richard Booth

September 12 – 13, 2019: Florida Dreamin’ – Orlando, Florida.

September 16, 2019: Northeast Dreamin’ – Manchester, NH.

The Community gathers at Northeast Dreamin!

Image credit: Marc Baizman

September 18, 2019: Salesforce World Tour Atlanta – Atlanta, GA.

September 20, 2019: French Touch Dreamin’ – Paris, France.

French Touch Dreamin'

Image Credit: Katie Powell

  • Julia Khon and Mitchell Swailes shared fundamentals (and secrets) for getting the most out of Nonprofit Success Pack to create a personalized experience for your donors, decrease manual processes, and ultimately increase giving and support. They told the story of NPSP through the work of one of their clients, Share the Warmth, whose programming and relationships boost confidence and autonomy and fight hunger and poverty in Montreal.

October 2, 2019: DOT Org London – London, England.

Upcoming Events

October 8, 2019: Interactions Ask Me Anything (AMA), virtual event in the Hub

  • Join us for a live Ask Me Anything (AMA) hosted in the Hub on Oct 8 from 9 – 10 AM PT! employees and Interactions (Community Project) participants will be all-hands-on-deck to answer your questions in real-time. No reg required! Simply join the Interactions AMA group in the Hub and post a question.
  • What’s “interactions”? Interactions for Student Recruitment is a solution for recruiting top prospects to your college or university. Built on the Salesforce platform, this solution is a user loading tool for record automation (ULTRA) allows you to track prospective students from their first touch points, through all stages of the application process.

October 10, 2019: Horizons – Paris, France. Register now.

  •, along with co-host, ESSEC Business School, invite higher education institutions to the 2nd Annual Higher Ed Summit Horizons on Thursday, 10th October at musée du quai Branly – Jacques Chirac, Paris, France.
  • Horizons is an exciting day of learning, sharing best practices, connecting, and collaborating. It’s where education, innovation, and community come together – and this year, it’s in Paris, France!
  • [Blog Post] Higher Ed Summit Horizons: Changing Institutions for a Changing World

Image: Higher Ed Summit Horizons in Paris takes place in October, 2019

October 15, 2019: Lightning Experience Ask Me Anything (AMA), virtual event in the Hub

  • Join us for a live Ask Me Anything (AMA) hosted in the Hub on Oct 15 from 9 – 10 AM PT! Lightning Ambassadors will be all-hands-on-deck to answer your questions in real-time. No reg required! Simply join the Lightning Experience Ask Me Anything (AMA) group in the Hub and post a question.

October 16 – 18, 2019: Open Source Community Sprint – Philadelphia, PA

  • Registration for our final 2019 Sprint in Philadelphia is live! Don’t miss out on this amazing event…it’s sure to book up quick! Check out the Sprint Hub Group for details.

October 21 – 25, 2019: Pro Bono Week! Save the date.

  • Pro Bono Week Is Coming! Salesforce is celebrating in a big way this year – which means free learning opportunities for customers! Space is limited, so to learn more about upcoming events, virtual webinars and more, check out the Pro Bono Group in the Hub.
Lightning Success Clinic in New York

Pro Bono Lightning Success Clinic in New York, NY. Stay tuned for events coming to a city near you during Pro Bono Week 2019!

November 7, 2019: Dreamforce Ask Me Anything (AMA), virtual event in the Hub

  • Join us for a live Dreamforce Ask Me Anything (AMA) hosted in the Hub on Nov 7 from 8 – 9 AM PT! The Dreamforce Events and Community Teams will be all-hands-on-deck to answer your questions in real-time. No reg required! Simply join the Dreamforce 2019 group in the Hub and post a question.

Nov 19 – 22, 2019: Dreamforce 2019

December 10, 2019: DOT Org – Amsterdam; fill out the Info Request form.

DOT Org Amsterdam

Registration for DOT Org in Amsterdam is now live!

View all upcoming: Pro Bono Lightning Success Clinics World Tour Events NPSP Days Community Conferences

Get Help from Experts in the Community

Community Office Hours

There are 6 different office hour sessions hosted in the Hub by our amazing community members! These are community-led open Q&A sessions: you don’t need to pre-register.


Each week Ryan Ozimek (MVP) reads the entire Hub for you! Join fellow customers, partners, and staff who get the most important Power of Us Hub updates delivered to their inbox each week. Subscribe today!

Get your questions answered!

Post a question in Chatter and get an answer within 24 hours.

Hub Happenings

Topic Landing Page & Weekly Digest Updates

  • You asked, we answered! Check out the updates to Topic Landing pages and Topic Weekly Email Digests in the Power of Us Hub on the Hub 2.0 Topic Landing Page.

NPSP Videography – How-To Videos

New Community IRL Group

  • Join the Community IRL Group and share photos from your in-person events!


What do you think of the HubCap?

We want your feedback! Hop in the Hub and post to Lizzy’s profile, include the topic #HubCap and let us know your thoughts! Also, let’s keep the good times rolling… see something we should include in next month’s edition? You guessed it, comment with the topic #HubCap to contribute to the blog. Until next time!

— From Your Community Team

The Power of Us Hub is an online community for customers, certified partners and staff. The Hub is a place for you to get answers, build your Salesforce skills, share your expertise, and connect with others in the nonprofit, higher ed & K-12 sectors who are using Salesforce!