HubCap: Take Full Advantage of the Power of Us Hub! August 2018

Community Sprint in Denver, CO

Welcome to the HubCap

The HubCap is the monthly blog series that highlights the best of the Power of Us Hub!

Each month we’ll feature Salesforce.org product updates, a round-up of past and upcoming community events, community-contributed resources and Hub Happenings from the previous month.

So… what happened in July?

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Product Updates

Hint: NPSP = Nonprofit Success Pack, HEDA = Higher Ed Data Architecture and SAL = Salesforce Advisor Link

There have been a lot of product updates this year, so why not take a pause and look back at what’s happened so far this year! So far in 2018, the following was completed:

NPSP

Batch Data Import Dry Run, Customizable Rollups, Automated Soft Credits, Platform Encryption Enablement, Contact Merge Improvements, Custom Objects in TDTM, GDPR Support

HEDA

TDTM Updates, Ability to Customize Account Name Format, French & Catalan Translation, GDPR Support, Multiple Program and Course Linking (Phase 1)

Documentation

• Nonprofit Success Pack (NPSP) documentation
• Higher Education Data Architecture (HEDA) documentation
• Salesforce Advisor Link (SAL) documentation!

Releases

When the Salesforce.org team pushes a new Production or Sandbox package release — which is every two weeks! — all the details, and any other important instructions or changes, are posted to these groups below in the Power of Us Hub. This is the go-to place to find out release updates! As such, we highly recommend you subscribe “to every post” so that you don’t miss out on important information:

• NPSP Release Announcements Chatter Group
• HEDA Release Announcements Chatter Group
• SAL Release Announcements Chatter Group
• For all general release information: Success: New Release Readiness Chatter Group

Extend your Learning

Webinars

Our content team has been busy! Here are a few webinar recordings and slides of note from July:

Nonprofit

• Upgrade to Salesforce Lightning for Nonprofits
• Protect Your Data: Strategies for Data Security and Compliance
• 5 Key Trends Impacting Nonprofits
• Customer Showcase: Fundraising Reporting with Salesforce
• Panel: Building a Data-Driven Impact Measurement Strategy
• Lightning Struck: Now What?
• Say Goodbye to Batch & Blast and Say Hello to Constituent Journeys*

Higher Education

• Indiana University: Unification with a Cohesive CRM Strategy
• Retain More Students with Service Cloud for Higher Education
• University Recruitment in the Age of Generation K
• Be a Service Hero with Service Cloud for Higher Education*
• Personalized Career and Alumni Services with HEDA and Community Cloud*

K-12

• K-12 Student Success: Holistic Tracking & Intervention Management for the Student-Centered School

Upcoming Webinars to keep an eye on:

• Thurs, August 9: Personalized Career and Alumni Services with HEDA and Community Cloud
• Thurs, August 16: UNLV Graduate College’s Phased Approach to CRM Starts with Admissions

See all past recordings on the website or on the Salesforce.org YouTube channel

*Links will be posted in the MindShare Group in the Hub when they are available!

Power of Us Live! Roundtables

“Circles of Success” are now be known as “Power of Us Live! Roundtables.” These are not your traditional sit and listen sessions; you have the unique opportunity to share and learn from your peers in an unscripted and interactive forum. Join the Power of Us Live! Roundtables Chatter Group in the Hub to learn more!

Knowledge Articles

• What are Campaigns and How Do They Work?
• Hard Credit vs. Soft Credit Customizable Rollups
• See all Knowledge Articles!

Blogs

Nonprofit
• Nonprofit Program Management Case Study: Managing Volunteers with Salesforce
• Using Data to Fight Poverty: How BRAC Uses Salesforce for Continuous Improvement

Higher Education

• Have Questions About Salesforce for Higher Ed? We Have Answers!
• Trends and Tips for Being a Better Student Advisor
• Addressing the Challenges of Recruiting International Students
• Four Steps to Blazing Your Admin Path Through Dreamforce

All

• Ask an Architect: Incorporating Marketing Cloud into Your Salesforce Platform
• Premier Success and Accelerators for Salesforce.org Customers

E-books & Guides

• Video: Philanthropy Cloud Overview Demo
• Digital Magazine: Nonprofit Cloud Digital Magazine No. 1
• Report: Nonprofit Trends Report
• E-Book: Growing Nonprofit Customer Trail Guide

Trailhead

• Empower Your Salesforce Users
• Salesforce Envision
• Salesforce Optimizer
• Premier Success Plans
• “So You Wanna Be an Admin” Trailmix by Angela Adams
• Check out all the new Trailhead badges from July!

Events

Check out the Community Events Group in the Hub to learn about upcoming in-person Salesforce events!

Event Recap

Midwest Dreamin’, Chicago, IL – July 11-13, 2018

Premier Success AMA, Online in the Hub – July 26, 2018

WITness Success, Denver, CO – July 27-28, 2018

Community Sprint, Denver, CO – July 31 & August 1, 2018



Upcoming Events

Dreamforce 2018, San Francisco, CA – September 25 – 28, 2018, Register now!

• Visit the Dreamforce Chatter Group in the Hub

Higher Ed Summit Horizons, Barcelona, Spain – October 23, 2018, Register today!

• Join the conversation in the Higher Ed Summit Horizons 2018 Barcelona Chatter Group in the Hub

Community Sprint, Portland, Oregon – October 24-25, 2018, Register!

View all upcoming NPSP Days!

Get Help From Experts at Salesforce

Pro Bono Program

If you have a need for Salesforce expertise that’s not time sensitive or mission critical, our Pro Bono Program might be the way to go! We aim to match nonprofits and education institutions with Salesforce employees to maximize their Salesforce implementation. Ideal Pro Bono projects should take 10 to 20 hours to complete and exclude integrations with third-party apps. All nonprofit and education organizations with a live instance (not a trial) of Salesforce can apply. Get more information including project guidelines, recommendations, and the application…and yes, it’s free!

Check out this month’s Pro Bono Story Profile: Chris works with Effect.org, the San Francisco-based nonprofit that operates schools for low-income families in India. See the full story!

Get Help from Experts in the Community

Community Office Hours

There are 5 different office hour sessions hosted in the Hub by our amazing community members! These are community-led open Q&A sessions: you don’t need to pre-register.

Solution Exchange

The Solution Exchange is a community-powered tool designed to connect community members to users and institutions who are trying to solve similar challenges using Salesforce. Check out these new solutions:

• Ashoka Integrated Salesforce Data to Drupal Website Using Open Source Tools
• Artivate uses Salesforce for Organization-wide Data Gathering and Reporting
• Stand uses Salesforce for CRM and Revenue & Grants Reporting

Have a solution to share? Submit yours now.

#PubCrawl

Each week Ryan Ozimek (MVP) reads the entire Hub for you! Join fellow Salesforce.org customers, partners, and staff who get the most important Power of Us Hub updates delivered to their inbox each week. Subscribe today!

Get your questions answered!

Post a question in Chatter and get an answer within 24 hours.

Hub Happenings

Announcements from your beloved community management team…

Hub Heroes

Every month we feature members of the Power of Us Hub who help others become more successful on the platform — they become “Hub Heroes”!

For the month of August, we are proud to highlight the community contributions of Deanne Walters and Ryan Upton. Thanks to Deanne and Ryan for all you do! Read more about our August Hub Heroes! Want to nominate someone who has helped you in the Hub? Nominate a helpful Hubber.

The Hub’s 5th Birthday!

• The Hub turns 5 on Thursday, 8/16! Join us on Twitter to share your favorite Hub memories! Make sure to follow @SalesforceOrg
• If you use the hashtag #HubHighFive and share a photo and/or short anecdote about your favorite Hub memory, we’ll send you a limited edition Hub Birthday Sticker!



Take me to the Hub

What do you think of the HubCap?

We want your feedback! Hop in the Hub and post to Lizzy’s profile, include the topic #HubCap and let us know your thoughts! Also, let’s keep the good times rolling… see something we should include in next month’s edition? You guessed it, comment with the topic #HubCap to contribute to the blog. Until next time!

From, Your Salesforce.org Community Team

The Power of Us Hub is an online community for Salesforce.org customers, certified partners and staff. The Hub is a place for you to get answers, build your Salesforce skills, share your expertise and connect with others in the nonprofit, higher ed and K-12 sectors who are using Salesforce!