The #1 Client Service Application
Transform your client’s experience and build great connections with Service Cloud. From the contact center to self-service communities, social media and beyond, change the way you support your clients and constituents.
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Lightning Enterprise
Extend service to the Web with customization and integration.
$150 $36 users/month* (billed annually)
Includes features such as:
- Service contracts and entitlements
- Web and email response
- Social customer service
- Lead, contact, account management
- Order management
- Opportunity tracking
- Chatter collaboration
- Customizable reports and dashboards
- CTI integration
- Mobile access and administration
- Limited number of processes, record types, profiles, and role permission sets
- Unlimited apps and tabs
- Salesforce Identity
- Advanced case management
- Multiple Service Console apps
- Workflow and approvals
- Integration via web service API
- Enterprise analytics
- Call scripting
- Salesforce Private AppExchange
- Custom app development
- Multiple sandboxes
- Knowledge base**
- Live Agent web chat**
- Customer Community**
- Live video chat (SOS)**
Lightning Unlimited
Premier + Success Plan optimizes your Service Cloud App.
$300 $72 users/month* (billed annually)
Get all Enterprise features PLUS
- Live Agent web chat
- Knowledge base
- Additional data storage
- Expanded sandbox environments
- 24/7 toll-free support
- Access to 100+ admin services
- Unlimited online training
- Customer Community**
- Live video chat (SOS)**
* All per user products require an annual contract ** Available for an additional fee. *** Available as a downloadable application via the AppExchange. ‡ All editions have a minimum of 10GB of data and 11GB of file storage shared by all users. Additional storage is available on a per-user basis for each edition.